Who we are

Our website address is http://chanton.com.au. Owned and operated by Chanton Group Pty Ltd (“Chanton”). This privacy policy describes how Chanton collects and uses the personal information you provide on our website. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

What personal data we collect and why we collect it

We collect the following personal information from you:

• Contact Information such as name, email address, mailing address, phone number
• Unique Identifiers such as username, password

We use this information to:

• Provide you an account for accessing our services
• Fulfill your service orders and requests
• Send you service notifications and invoices
• Respond to customer service requests, questions and concerns
• Send you service update notifications and marketing communications

Choice/Opt-Out:

You may choose to stop receiving marketing communications by following the unsubscribe instructions included in marketing emails, or disabling such notifications in the mobile application.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Social Media Features and Widgets

Our website includes Social Media Features, such as the Facebook and Twitter button. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are hosted by a third parties and your interactions with these Features are governed by the privacy policy of the company providing it.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Information Sharing

We will share your personal information with third parties only in the ways that are described in this privacy policy. We do not sell your personal information to third parties. We may provide your information to companies that provide services associated with our business activities, such as providing your submitted address to shipping companies to generate shipping quotes. Such companies are authorized to use your personal information only as necessary to provide these services to us.

We may also disclose your personal information:

• As required by law such as to comply with a subpoena, or similar legal process
• when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request,
• if Chanton is involved in a merger, acquisition, or sale of all or a portion of its assets, in which case you will be notified via email and/or a prominent notice on our Website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information, to any other third party with your prior consent to do so.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

We will retain information you provided to us for as long as is needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements. If you wish to terminate your account, please contact us at the contact information listed below.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Checkout

When you finalize and pay for a service order, your payment information is submitted directly to a payment service system (e.g. paypal) embedded in our website or mobile application, bypassing our servers entirely. This is a security feature. No payment method information is stored on our servers except reference information for identifying your payment transaction on invoices.

Links to Other Websites

Our website and mobile application includes links to other websites whose privacy practices may differ from those of chanton.com.au. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.

Security

The security of your personal information is important to us. We follow industry standards to protect all information submitted to us, both during transmission and once we receive it, such as encryption using Secure Socket Layer technology (SSL). However, no method of transmission over the Internet, or method of electronic storage, is 100% secure and we therefore cannot guarantee its absolute security. If you have any questions about security on our website, mobile application or servers, you can contact us at the contact information listed below.

Updating/Accessing/Amending/Correcting Personal Information

If your personal information changes, you may update it by making the change on your account information page or by contacting us at the contact information listed below.

Notification of Privacy Policy Changes

We may update this privacy policy to reflect new developments. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy policy.

Contact Information

You can contact us by writing or emailing us at the address below:

Email: reship@chanton.com.au

Mail: Chanton Customer Service, 44 The Strand, Croydon, NSW, Australia 2132